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Customer Service
Bike.com is dedicated to providing you with excellent customer service. We can help you track orders, update your account information, process a return, and more. Our knowledgeable Customer Care Specialists can be reached by email or phone:

Email: Click here to contact us
Phone: 1.888.885.6685

Customer Care Service Hours:
Monday - Friday: 8am ET - 6pm ET
Saturday: Closed
Sunday: Closed
Automated Order Status: 24 hours a day, 7 days a week

Tracking Your Order
You can check your order status online by signing into your account. If you are not a registered bike.com user, you can still check your order status by using your order number and zip code.
 
Looking for an update on your order, after our service hours?  Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week by calling 1.888.885.6685.
Check Order Status

Where We Ship
Products ordered on Bike.com may be shipped to the 50 United States, Canada, APO/FPO addresses, the Virgin Islands, Puerto Rico, and Guam. Delivery restrictions may apply depending on location. Click for more details.

Returning Products From Your Online Order
To return an item(s), simply follow the instructions on the Packing List included with your order. If you have any questions, please call us at 1.888.885.6685

To review our entire online return policy, please click here: Online Return Policy.

Your Account
If you would like to to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to create an account with bike.com. You can enjoy faster online ordering, receive special promotional offers, and much more.

Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via United States Postal Service. All offers are while supplies last and may not be applied to other promotional offers or discounts, or previous orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Certain products are excluded from promotional discounts. All prices are subject to change without notice. We are not responsible for typographical errors.